Wholesale Delivery
Delivery options, estimated dispatch arrangements and applicable delivery charges may vary depending on the products ordered, order quantity and delivery destination.
Relevant delivery information will be provided or confirmed as part of the wholesale ordering process where applicable.
Preparing Your Order
Wholesale orders may require processing and preparation before dispatch. Larger orders or products sourced to meet specific trade requirements may require additional time.
Where an order has specific supply or dispatch requirements, these may be communicated directly with the trade customer.
Checking Your Delivery
Trade customers should inspect delivered goods promptly after receipt and check the shipment against the relevant order or delivery information.
Please contact Rehatii Wholesale promptly if you identify:
- Incorrect products or quantities
- Missing items
- Visible damage to goods
- Damage to packaging affecting the product
Reporting an Order Issue
If goods arrive damaged, defective or materially different from the confirmed order, please contact Rehatii Wholesale as soon as reasonably possible after discovering the issue.
We may request photographs of the affected products, packaging and shipping carton together with the relevant order information so that the issue can be reviewed.
Please retain the affected goods and packaging until Rehatii Wholesale confirms the next steps.
Wholesale Return Requests
Returns must not be sent to Rehatii Wholesale without prior agreement. Customers wishing to request a return should contact us first with the relevant order details and reason for the request.
Return eligibility will depend on the circumstances of the order, the condition and type of goods involved, and any applicable agreed trade terms.
Opened, Used & Non-Resalable Goods
Unless goods are faulty, damaged or otherwise subject to an applicable legal right or agreed trade term, products that have been opened, used, altered or made unsuitable for resale may not be eligible for return.
Certain products may also be subject to additional hygiene, safety or product-specific return restrictions.
Before Sending Anything Back
Please obtain return instructions from Rehatii Wholesale before returning any goods.
Unauthorised returns may not be accepted. Where a return is agreed, we will provide the appropriate next steps for the relevant order.
Questions About Your Order?
For delivery questions, damaged goods, incorrect orders or return enquiries, please contact our trade team at sales@rehatii.co.uk .
Please include sufficient order information so that your enquiry can be reviewed efficiently.